Our Company Vision
PB Locums Ltd aspires to offer a professional and value-for-money care service. We are a leading, people-centred care company, committed to both Supported Individuals and our employees. Respect, compassion and choice are important to us, and we aim to provide a reliable, good quality service for everyone.
Our Values
Linked to our vision are our values. We have developed three core values that are reflected in how we make decisions, deliver care, work together and develop the company in the future. These are:
- Commitment – to excellent service
- Professionalism – at all times
- Respect – for all we care for and work with.
Talk to the Team
We are available 24/7.
01865 817465
info@pblocums.co.uk
The Kidlington Centre, Suite N3, Kidlington, OX5 2DL
Our Care Standards
We will be committed to delivering a quality care service
We will create a tailor-made care package to enable you to live as you would like to
We will ensure that you have choice in the way you are cared for
We will assign an Area Care Manager and Area Care Supervisor to you when you commence care with us
We will ensure that our carers have the skills and are trained and competent to carry out the tasks you require in a safe way
We will ensure that our carers have been selected following our stringent recruitment checks
We will ensure that health and safety and hygiene rules are carried out at all times
We will be professional at all times
We will have respect for all we care for and work with
We will be honest and trustworthy
We will treat you with dignity and will address you in the manner of your choice
We will ensure that your privacy and confidentiality is maintained at all times
We will engage you in conversation, if you so wish
We will ensure that you are the focus of our attention
We will respect your beliefs and lifestyle
We will enable you to be independent and to do things for yourself wherever possible
We will make sure that our care is delivered in a caring and sensitive way
We will make sure that you are comfortable and safe before our carers leave
We will ensure that, whenever possible, our carers will arrive on time
We will endeavour to let you know if our carers are going to be more than 30 minutes late or if there needs to be a change to your normal carer/care routine
We will ensure that you have our office contact numbers and out of hours emergency number
We will ensure that you can expect the required number of carers to be present to support you
We will, at regular intervals, ask you for your views and feedback about the quality of service we provide
We will ensure that any requests for changes to your care needs are dealt with efficiently and effectively
We will ensure that should you need to complain that you will feel comfortable doing this
We will respond to any contact from you within 24 hours, which will also recognise any concerns or complaints
Better Compex Care is Our Mission
WE ARE AVAILABLE 24/7.